At Heel Vibe Shop, we want you to be completely satisfied with your purchase of our stylish footwear, from elegant court heels to statement chunky boots. If for any reason you’re not happy with your order, our straightforward returns policy ensures a hassle-free experience.

Key Points:
  • 15-day return window from delivery date
  • Free returns for UK customers (international returns at your cost)
  • Full refunds to original payment method
  • Items must be unworn, in original packaging with tags attached

Our Returns Process

Step 1: Initiate Your Return

Email our Manchester-based customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • Whether you prefer a refund or exchange
  • Reason for return (helps us improve our collections)
Subject: Return Request – Order #[Your Order Number] Dear Heel Vibe Shop Team, I would like to return/exchange the following item(s) from my order #[Your Order Number]: – [Product Name] in size [Size] and colour [Colour] – [Additional items if applicable] Reason for return: [Please specify] I would prefer: ☐ Refund ☐ Exchange for [Alternative Product Details] Please advise on next steps. Kind regards, [Your Full Name] [Your Contact Number]

Step 2: Package Your Items

Carefully repackage your items in their original box with all tags and protective packaging intact. Include the original invoice or packing slip.

Note: Items showing signs of wear or without original packaging cannot be accepted.

Step 3: Ship Your Return

We’ll provide you with return instructions based on your location:

  • UK Customers: Free returns label provided
  • International Customers: Return at your own cost via tracked service

Please retain your proof of postage until your refund is processed.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Allow 5-10 business days for the refund to appear in your account

Exchanges

Prefer a different size or style from our collection of ankle boots to metallic heels?

  1. Follow the return process above, indicating you’d like an exchange
  2. We’ll process your return and notify you when we ship the replacement
  3. Price differences will be refunded or charged as applicable

Note: Exchanges are subject to product availability. If your preferred item is out of stock, we’ll issue a refund.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear (from our SWIM collection)
  • Slippers that show signs of wear

Faulty items are exempt from this policy – please contact us immediately if you receive a defective product.

Still Have Questions?

Our customer service team is happy to help with any queries about returns or exchanges. Contact us at [email protected] or call +44

+000 000 000
during UK business hours.

We appreciate your trust in Heel Vibe Shop – where every return is handled with the same care we put into selecting our mid heels and flatforms collections.