At Heel Vibe Shop, we’re dedicated to bringing you the finest selection of footwear from elegant court heels to statement chunky boots, delivered with care wherever you are. Our transparent shipping and returns policies ensure you can shop with confidence.

Shipping Information

Order Processing

We carefully handpick each item from our Manchester warehouse. Please allow:

  • 1-2 business days for order processing
  • Additional time during peak seasons or sale periods

Shipping Options

We offer two convenient shipping methods to suit your needs:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance
  • Recommended for time-sensitive orders

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking
  • Available for all orders meeting the minimum spend

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote locations.

Payment Methods

We accept all major payment options for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

We want you to love your Heel Vibe Shop purchase as much as we do. If you’re not completely satisfied, our straightforward returns process makes it easy to exchange or return your items.

Key Return Details

  • 15-day return window from delivery date
  • Free returns for UK customers (international returns at your cost)
  • Full refunds to original payment method
  • Items must be unworn, in original packaging with tags attached

Our Simple Returns Process

Step 1: Initiate Your Return

Email our Manchester-based customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • Whether you prefer a refund or exchange
  • Reason for return (helps us improve our collections)

Use this template for your email:

Subject: Return Request – Order #[Your Order Number]

Dear Heel Vibe Shop Team,
I would like to return/exchange the following item(s) from my order #[Your Order Number]:
– [Product Name] in size [Size] and colour [Colour]
– [Additional items if applicable]
Reason for return: [Please specify]
I would prefer:
☐ Refund
☐ Exchange for [Alternative Product Details]
Please advise on next steps.
Kind regards,
[Your Full Name]
[Your Contact Number]

Step 2: Package Your Items

Carefully repackage your items in their original box with all tags and protective packaging intact. Include the original invoice or packing slip.

Note: Items showing signs of wear or without original packaging cannot be accepted.

Step 3: Ship Your Return

We’ll provide you with return instructions based on your location:

  • UK Customers: Free returns label provided
  • International Customers: Return at your own cost via tracked service

Please retain your proof of postage until your refund is processed.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Allow 5-10 business days for the refund to appear in your account

Exchanges

Prefer a different size or style from our collection of ankle boots to metallic heels?

  • Follow the return process above, indicating you’d like an exchange
  • We’ll process your return and notify you when we ship the replacement
  • Price differences will be refunded or charged as applicable

Note: Exchanges are subject to product availability. If your preferred item is out of stock, we’ll issue a refund.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear (from our SWIM collection)
  • Slippers that show signs of wear

Faulty items are exempt from this policy – please contact us immediately at [email protected] if you receive a defective product.

Need Assistance?

Our customer service team is happy to help with any queries about shipping, returns or exchanges. Contact us at [email protected] or call +44

+000 000 000
during UK business hours.

We appreciate your trust in Heel Vibe Shop – where every step of your shopping experience, from our curated mid heels to flatforms collections, is handled with care and style.