Welcome to Heel Vibe Shop! These Terms and Conditions govern your use of our website at www.midheelsstore.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Shop

Heel Vibe Shop is a UK-based online retailer specialising in fashionable footwear from elegant court heels to statement chunky boots. Our collections cater to fashion-conscious individuals who appreciate quality, style and comfort in their footwear choices.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate, current and complete information
  • Maintain the security of your password and account
  • Promptly update any information that becomes outdated
  • Accept responsibility for all activities under your account

2.2 Acceptable Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with the proper working of our website
  • Use any automated means to access our site without permission

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe all products including:

  • Ankle Boots
  • Bags
  • Boots (including Chunky Boots, Heeled Boots, Long Boots)
  • Heels (including Court Heels, High Heels, Metallic Heels, Mid Heels)
  • Sandals (including Flat Sandals, Heeled Sandals)
  • Flats (including Flatforms, Loafers)
  • Sliders
  • Slippers
  • Swimwear

Colours may vary slightly due to monitor settings. All sizes are in UK measurements unless otherwise stated.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Orders and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending a confirmation email. We reserve the right to refuse any order.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. By providing payment information, you confirm you are authorised to use the payment method.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days from our Manchester warehouse, with possible delays during peak periods.

5.2 Shipping Options

We offer:

  • Standard Shipping (£12.95) via DHL/FedEx: 10-15 business days after dispatch
  • Free Shipping (orders over £50) via EMS: 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing. We ship worldwide except to certain Asian countries and remote locations.

5.3 Customs and Import Duties

International customers are responsible for any customs fees, taxes or import duties charged by their country.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unworn and in original condition
  • In original packaging with all tags attached

Non-returnable items include swimwear and slippers showing signs of wear.

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Repackage items securely with original packaging
  3. UK customers receive a free return label; international customers arrange their own return

6.3 Refunds

Refunds are issued to the original payment method within 3-5 business days of receiving your return. Bank processing may take 5-10 additional days.

7. Intellectual Property

All content on our website including text, graphics, logos and images is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Limitation of Liability

Heel Vibe Shop shall not be liable for:

  • Any indirect, incidental or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Inaccuracies in product descriptions where reasonable efforts were made to ensure accuracy

Our total liability for any claim related to your use of our site shall not exceed the amount you paid for the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Governing Law

These Terms shall be governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Address: 52 Spring Gardens, Manchester, GB M8H 2WS

Thank you for choosing Heel Vibe Shop – where every step of your shopping experience is handled with care and style.